Terms & Conditions
- Item should be in a UNUSED condition
- It MUST be returned in the box that you received it in
SAWAS KITCHEN EQUIPMENT L.L.C is one of the leading companies specialized in providing a wide range of products and kitchen designs, manufacturing installing and maintaining kitchen equipment for hotels, restaurants, bakeries, coffee shops, fast food chains, palaces, hospitals, cafeterias and cantered kitchens.
Note: We accept the payment from all international and domestic cards having Visa and Mastercard.
Return And Replacement Policy
Within the UAE, we have a no-hassle return policy. If a consumer is not completely satisfied with his/her purchase from us, he/she has 7 days from the date of delivery to return or replace it.
With the exception of consumable products and the fabrication items, all regularly stocked items can be returned for free within 7 days of receiving if they are unused and in their original packaging as received.
- We will credit the refund to the same credit/debit card used during the order procedure within 30 working days if you paid by credit/debit card.
- Our Customer Service will make a bank wire transfer to the individual who submitted the order within 7-14 working days if the payment is made cash on delivery.
- Bank Wire: Within 7-14 working days, our Customer Service will make a bank wire transfer to the person who placed the order.
Delivery and Shipment:
- Sawas Kitchen Equipment ships all orders via one of the following two delivery methods:
The majority of Equipment offered for sale on SAWAS KITCHEN EQUIPMENT falls into this category. Our trained Equipment delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your Equipment. This superior level of service has been offered to all SAWAS KITCHEN EQUIPMENT customers.
- With the exception of consumable products and the fabrication items, all regularly stocked items can be returned for free within 7 days of receiving if they are unused and in their original packaging as received.
Some items are small for delivery. This generally applies to smaller items, such as Juicer, Blenders or Trays etc. will ship via a 3rd party carrier service. These types of orders will be delivered. If you have any questions about delivery process, please call our trained specialists at 04 262 3777
Certain areas that are inaccessible with our standard home delivery trucks, or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.
- If we cannot contact you to set up delivery for a period of 15 calendar days, and we have no record of you contacting us or the delivery agent, SAWAS KITCHEN EQUIPMENT reserves the right to treat the order as a return and refund you according as per our return policy.
- Deliveries that require our team to work in excessively tight conditions or to carry Equipment beyond two flights of stairs may incur additional delivery charges.
is the prime partner for the following brands:
- American Range
- Roller Grill
- Hamilton beach
- LP group
- Pizza group
- Robot Coupe
- Before or at the time of collecting personal information, we will identify the purpose for which they are being collected for.
- We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by the law.
- We will only retain personal information as long as necessary for the fulfilment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the concerned individual.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers any information about our policies and practices related to the management of their personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Any claim relating to Sawas Kitchen Trading website within GCC will be governed by the laws of UAE without regard to its conflict of law provisions