Privacy Policy
Return and Replacement policy
Within the UAE, we have a no-hassle return policy. If a consumer is not completely satisfied with his/her purchase from us, he/she has 7 days from the date of delivery to return or replace it.
With the exception of consumable products and the fabrication items, all regularly stocked items can be returned for free within 7 days of receiving if they are unused and in their original packaging as received.
By Credit/Debit card:
- We will credit the refund to the same credit/debit card used during the order procedure within 30 working days if you paid by credit/debit card.
- Our Customer Service will make a bank wire transfer to the individual who submitted the order within 7-14 working days if the payment is made cash on delivery.
- Bank Wire: Within 7-14 working days, our Customer Service will make a bank wire transfer to the person who placed the order.
Warranty Policy
Warranty Period:
Sawas Kitchen Equipment provides a one-year warranty on all parts (excluding consumable parts and the broken products) and services beginning on the date of delivery.
Damages:
Manufacturer defects are covered under the warranty. Any additional damages or misuse will be invoiced and handled by the maintenance department in accordance with the manual’s instructions.
Contact:
Please contact us if you require any maintenance services throughout the warranty period. We would be delighted to assist you.
